Return & Refund Policy

Refund & Return Policy – PetLuxee

At PetLuxee, we want both pets and owners to be happy with every purchase.

Refunds Only – No Returns

  • We cannot accept returns for any items.

  • If something isn’t right with your order, we will provide a full refund — no questions asked.

  • To request a refund, please contact us through:

Refund Process

  • Once your request is received, we’ll process your refund within 5–10 business days.

  • Shipping costs are non-refundable.

Defective or Damaged Products

  • If you receive a defective or damaged product, we’ll ensure a full refund is issued immediately.